Participating outlets for the above Meal Plans are St. Patrick’s Hall, Wantage Hall, Park Eat, The Dairy and Eat at the Square.
Participating outlets for the above Meal Plans are St. Patrick’s Hall, Wantage Hall, Park Eat, The Dairy and Eat at the Square. Park House provide services during Vacation Periods only.
Meal Equivalency is where a Meal Swipe is exchanged for a group of items which have a cash value such as a Bar Meal, a hot drink and a piece of fruit. For 2024/25 this will comprise of the Park House (vacation only) and the Dairy.
Payment is at point of purchase with plans purchased via this website using credit/debit card. If a Meal Plan booked with Halls Accommodation, as a guide it is usually structured 40% in September, 40% in January and 20% in April. This may vary depending on individual circumstances.
IMPORTANT INFORMATION FOR PARENTS, GUARDIANS & SUPPORTERS
Student Accounts are protected by Data Protection Regulations so we are unable to discuss any active student accounts with anyone other than the Student Account Holder using their University Student Email or in person with their Campus Card. This is regardless of the person who paid for the Meal Plan or intends to pay. We understand this can be incredibly frustrating for Parents and Guardians and highly recommend you encourage your student to visit Park Eat Concierge Front Desk in person Monday to Friday 9am to 5pm for assistance. We can of course answer general questions around Meal Plans.
Our friendly team are very experienced with helping students and are parents themselves, so do understand. Please note that the 14 days cancellation period only applies to Meal Plans purchased with a Credit/Debit Card, in advance, via the Clever Cuisine website or in-person. All Plans provided as part of an Accommodation Contract are subject to the Cancellation Terms stated within the Accommodation Contract. Please see the FAQs page for more information on downgrades, upgrades and cancellations.
If you have a concern about the well-being of a student please see this page for further information.
University of Reading Student Clever Cuisine Meal Plan Terms and Conditions
Academic Year: 2023/2024
Effective Date: 3rd August 2023
These Terms and Conditions explain how the University’s Clever Cuisine Meal Plans scheme works and the rules of using it. They may have changed since you last reviewed them – for a list of changes and when they were made, see https://www.hospitalityuor.co.uk/clever-cuisine/terms/
Where to find information about us
You can find everything you need to know about us, the University of Reading, and our services on our Website and/or from our staff before you purchase your Meal Plan. We also confirm the key information to you in writing either before or after you purchase.
Definitions
The words and phrases we use:
Accommodation Contract – your contract for a Designated Hall Room (where applicable).
Campus Card – the physical “Campus Card” issued by the University.
Clever Cuisine – is the brand name of our Meal Plan scheme at the University.
Contact Us – this can be done in person at Park Eat Concierge or via email – clevercuisine@reading.ac.uk. We don’t accept incoming phone calls as we focus on helping people in person, but are happy to call you back if you wish to talk to us at mutually beneficial time.
Designated Hall Room – this is a room in a University Hall of Residence that is either marketed with a Meal Plan included.
Digital Dining Card – an electronic identity as issued to compatible smart device wallets for the purposes of the provision of Meal Plans – for example Google or Apple Wallet, Apple Pay or Android Pay. You need to provide your own smart device. Use is subject to our software partner’s terms here https://get.cbord.com/CBORD/full/terms.php . Compatibility is subject to our software partner’s requirements and can be found here for Android https://play.google.com/store/apps/details?id=com.cbord.get&hl=en&gl=US and here for Apple devices https://apps.apple.com/us/app/get-mobile/id844091049 (and these may be updated from time to time).
Meal Plan – meal plans that can be made up of different combinations of Meal Swipes. The Meal Plan will be uploaded to your Digital Dining Card or Campus Card (as appliable) upon payment and allow you to access the combination of Meal Swipes corresponding to the Meal Plan selected. Details of each Meal Plan are provided on our Website.
Meal Swipe – a digital credit that can be exchanged for meals and a free hot drink at Participating Outlets regardless of the price of the meal. Normally one credit provides one meal although certain high value meals may be two Meal Swipes or excluded. Meal Swipes must be used in the time periods stated by a Meal Plan.
Participating Outlet – a University café, restaurant, bar that accepts Meal Swipes. Participating Outlets are listed on our Website.
Terms and Conditions – these terms and conditions. We may revise these Terms and Conditions annually for the upcoming academic year. Revisions shall apply from the Effective Date as noted at the top of this document. Please check this page regularly to ensure you are familiar with the current version.
University (/we /us) – the University of Reading (RC000665), Whiteknights, Reading, Berkshire, RG6 6AH, United Kingdom.
Website – www.clever-cuisine.com
You – you the purchaser of a Meal Plan pursuant to these Terms and Conditions. By accepting these Terms and Conditions you confirm you are eligible to take part in the Clever Cuisine scheme (as more particularly detailed in paragraph 1 below).
Our Terms
1. Eligibility. Participation in the Clever Cuisine scheme is limited to current students of the University.
2. When a Contract is Formed Between Us. You accept these Terms and Conditions when either:
a) you accept an offer for a Designated Hall Room including a Meal Plan; or
b) you purchase a Meal Plan from our Website or face to face.
3. Your Right of Cancellation.
a) For purchases made in accordance with paragraph 2a above (Meal Plans acquired at the same time as a Designated Hall Room) please see your Accommodation Contract for the applicable cancellation terms.
b) For all other purchases, the University will allow you to cancel within 14 days of the date of purchase.
4. How to Cancel. In order to cancel your order you should Contact Us.
5. Refunds.
a) Pro-rata Refunds. You have to pay for services you received before you changed your mind (for example if you used Meal Swipes) so your refund will be pro-rated accordingly. We will pro-rata refund you as soon as possible and within 30 days of you telling us you’ve changed your mind in accordance with paragraphs 3b and 4 above. We pro-rata refund you by the method you used for payment (if a credit or debit card was used the pro-rata refund will be applied to that original payment card). We don’t charge a fee for the pro-rata refund.
b) Upgrades and Downgrades. Meal Plans may be fully or partially upgraded or downgraded at the sole discretion of the University. Please Contact Us if you wish to upgrade or downgrade your Meal Plan and we will discuss your options, including whether a pro-rata refund can be offered in the circumstances.
c) Exceptional Circumstances. In the event of serious injury or illness, withdrawing from University, termination of a Hall Accommodation Contract or other exceptional circumstances, a pro-rata refund may be given at the sole discretion of the University.
6. We’re not responsible for delays outside of our reasonable control.
a) Meal Plan If our provision to you of a Meal Plan is delayed by an event outside our control we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won’t compensate you for the delay, but if the delay is likely to be substantial you can Contact Us to end the contract and receive a pro-rata refund for the Meal Plans you have paid for in advance, but not received.
b) Meal Swipe If we are unable to provide meals via a Meal Swipe due to factors outside of our control including but not limited to industrial action, loss of utilities (including internet and internal network systems), civil disturbance, emergency repairs, adverse weather, epidemic or pandemic, emergency legislation, restrictions imposed by government or University regulators or other circumstances beyond the reasonable control of the University which interfere with its ability to provide the services, the University will use all reasonable steps to minimise disruption and continue to provide services in a safe manner for both you and our staff. This may result in the number of Participating Outlets, opening hours or menu offers being restricted.
7. University’s Right to Cancel. We can end our contract with you and claim any compensation due to us if:
a) you don’t make any payment to us when it’s due and you still don’t make payment within thirty (30) days of our reminding you that payment is due;
b) you fail to comply with these Terms and Conditions in a material way and, where such non-compliance is capable of remedy, you fail to remedy the same within thirty (30) days of our telling you that remedy is necessary. An example of a material non-compliance that is incapable of remedy is any breach by you of paragraph 8b below (Meal Swipes are for personal use only).
8. Operation of the Clever Cuisine scheme.
a) Expiry of Meal Plans and Meal Swipes. Each Meal Plan operates for the period outlined on the Website and at the Participating Outlets. It is made up of varying levels and combinations of Meal Swipes. Unused elements are considered lost if not used within the time periods a stated here: https://www.hospitalityuor.co.uk/clever-cuisine/terms/
b) Personal Use Only. Only you, the person to whom the Meal Plan is issued to, may use it. You must not give access to your Meal Plan to another individual. ID must be provided on request of a member of University staff.
c) Insufficient Funds. In the event of insufficient Meal Swipes, an alternative payment method will be needed.
d) Loss of Campus Card / Digital Dining Card. In the event of you losing your Campus Card or a smart device with a Digital Dining Card enabled on it, you need to Contact Us at the earliest opportunity. Whilst the University is not liable for mis-use or unauthorised use of any Meal Plan balance, we will, at our discretion, restore balances to the pre-loss state. We reserve the right to suspend accounts that we suspect or know are being used by someone other than the account holder.
e) Changes to Meal Plans during current Academic Year. We will not substantially change how the Meal Plans work in the academic year to which the Terms and Conditions apply except in exceptional circumstances. The University will take all reasonable steps to provide the Meal Plans as described, save in the case of circumstances outside of our control and as described in paragraph 6(b) above.
f) Alcohol. Sales of alcohol are subject to licensing regulations and conditions and vary between Participating Outlets.
g) Behaviour. We will treat you with respect, courtesy, and kindness, and you are required to do the same towards our staff, contractors and other guests.
h) University Property. Tableware, Glasses, Cutlery and other equipment/furniture belonging to the University must not be removed from our Outlets without prior written permission of the University.
9. We don’t compensate you for all losses caused by us. We’re responsible for losses you suffer caused by us breaking this contract unless the loss is:
a) Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
b) Caused by a delaying event outside our control. As long as we have taken the steps set out in paragraph 6 we’re not responsible for delays outside our control.
c) Avoidable. Something you could have avoided by taking reasonable action.
10. We use your personal data as set out in our Privacy Notice. The University will collect, hold and process data relating to you (personal data) in order to meet its obligations under these Terms and Conditions and for the purposes set out in our fair processing notice which can be found here: https://www.reading.ac.uk/essentials/The-Important-Stuff/Values-and-Behaviours/Data-protection.
11. You have several options for resolving disputes with us.
a) Our complaints policy. If you encounter any issues regarding the services we provide to you under the Clever Cuisine scheme please Contact Us in the first instance and we will try to resolve these issues for you. Should you wish to proceed further and make a formal complaint about the services we provide to you under the Clever Cuisine scheme, you can make a complaint using the Student Complaint Policy (available here)
b) You can go to court. These Terms and Conditions are governed by the law of England and Wales and you and the University agree that any legal proceedings regarding them or the services described in them shall be brought in the English courts.
12. Other important terms apply to our contract.
a) These Terms and Conditions are personal to you and you may not transfer them or your rights under these them to anyone else.
b) These Terms and Conditions are between you and the University and no-one else has any rights under them.
c) Each of the paragraphs of these Terms and Conditions operates separately. If part of these Terms and Conditions become void, illegal, invalid or otherwise unenforceable, the rest of the Terms and Conditions will continue in full force and effect.
d) Failure or delay by you or the University to enforce any breach by the other of these Terms and Conditions will not constitute a waiver of any provision and will not prevent you or the University from taking steps to enforce that provision.
e) Notices
i) Any notice given under these Terms and Conditions will be in writing. The University will send any notice to you either to your term-time address/home address and/or by email to your University email address. You must keep your details up to date on RISIS.
ii) You must send any notices either by post (to University of Reading, Whiteknights, PO Box 217, Reading RG6 6AH) or by email, marked for the attention of:
Head of Bars and Dining
clevercuisine@reading.ac.uk
iii) In the event of inconsistencies between the Terms and Conditions and any other contract information provided to you, the Terms and Conditions shall prevail.
f) In the event of inconsistencies between this document and other documents referred to in it, this document shall prevail.
Clever Cuisine, the Clever Cuisine plate device and Giving Food More Thought are registered trade marks of the University of Reading.
CS Gold Account Service Terms and Conditions
Effective Date: 7th March 2024
These CS Gold Account Service Terms and Conditions (the “Terms“) govern your use of the University’s CS Gold Account service provided by us for use in our dining facilities and other participating outlets. By using the Service, you agree to be bound by these Terms. Please read them carefully.
You can find everything you need to know about us, the University of Reading, and our services on our Website at https://www.hospitalityuor.co.uk/clever-cuisine/terms and/or from our staff before you purchase your Campus Cash and/or Meal Plan. We also confirm the key information to you in writing either before or after you purchase.
CS Gold Account – an electronic identity and account service provided by us though our current technology partner “The CBORD Group, Inc.” as issued to your Campus Card and/or compatible smart device Digital Wallets for the purposes of the provision of Meal Plans and/or Campus Cash – for example Google or Apple Wallet, Apple Pay or Android Pay. You may need to provide your own smart device.
Digital Wallet – means an app or online service used to make payments electronically or to store electronic tickets, documents, etc.
Digital Wallet Provider – means a third-party provider of your chosen Digital Wallet, such as Apple Inc., Samsung Electronics (UK) Limited or Google Ireland Ltd that provides functionality for the CS Gold Account.
Campus Cash – credit that is uploaded to your CS Gold Account upon payment that allows you to pay for goods and services at Participating Outlets.
Contact Us – clevercuisine@reading.ac.uk
Meal Plan – meal plans that can be made up of different combinations of Meal Swipes. The Meal Plan will be uploaded to your CS Gold Account upon payment and allow you to access the combination of Meal Swipes corresponding to the Meal Plan selected. Details of each Meal Plan are provided on our Website.
Meal Swipe – a digital credit that can be exchanged for meals and a free hot drink at Participating Outlets regardless of the price of the meal. Normally one Meal Swipe provides one meal although certain high value meals may be two Meal Swipes or excluded. Meal Swipes must be used in the time periods stated by a Meal Plan.
Participating Outlets – a University run café, restaurant, bar, shop, library and any non-University run food or services outlet that accepts the CS Gold Account.
1. Eligibility
a) The CS Gold Account is available to all currently enrolled students and current employees of the University of Reading.
2. Use of the CS Gold Account
a) The CS Gold Account may be used to make purchases at Participating Outlets by:
i) using Meal Swipes from your Meal Plan;
ii) and/or using Campus Cash.
3. Other Terms and Conditions will apply
a) Use of the CS Gold Account is subject to our software partner’s terms here https://get.cbord.com/CBORD/full/terms.php . Compatibility is subject to our software partner’s requirements and can be found here for Android https://play.google.com/store/apps/details?id=com.cbord.get&hl=en&gl=US and here for Apple devices https://apps.apple.com/us/app/get-mobile/id844091049 (and these may be updated from time to time).
b) In addition to these Terms, you agree to abide by the user terms and conditions of the third-party Digital Wallet Provider (e.g., Apple Pay or Google Pay) when using their services. Please review these terms on the respective provider’s website.
c) If you purchase a Meal Plan, the University of Reading Student Clever Cuisine Meal Plan Terms and Conditions will also apply.
d) If you purchase Campus Cash, the University of Reading Campus Cash Terms and Conditions will also apply.
4. Responsibility and Security
a) You are responsible for the security of your digital device with the CS Gold Account enabled.
b) It is recommended to set a secure passcode for your digital device to prevent unauthorized access.
c) Do not share your digital device or passcode with others.
d) You are responsible for any unauthorised transactions made from your CS Gold Account.
5. Lost or Stolen Device
a) In the event of a lost or stolen device with the CS Gold Account enabled you need to Contact Us at the earliest opportunity so that We can suspend your CS Gold Account and prevent (further) unauthorised use.
b) While the University is not liable for unauthorised use, it may, at its discretion, restore balances to their pre-loss state.
c) You may be able to suspend your CS Gold Account on your device or to wipe your device clean. Please check the instructions for your device and check the terms and conditions of the relevant Digital Wallet Provider who may be able to assist. If you obtain a new device, you should erase all data from your old device to protect your personal information and information related to your CS Gold Account.
6. Push Notifications
a) From time to time, you may receive notifications from us or the Digital Wallet Provider regarding your transactional activities. These notifications can be switched off by changing the settings on your device.
7. Availability and Changes
a) The University will make reasonable efforts to provide uninterrupted access to your CS Gold Account and Participating Outlets.
b) The University is not responsible for the acceptance/non-acceptance of the CS Gold Account at non-University run food or services outlets.
c) The University may in its sole discretion make available further functionality or remove functionality from the CS Gold Account service, and the University does not give any warranty as to the continued availability of any particular functionality. The University will give reasonable notice of any changes in functionality, depending on the nature of the intended change.
d) The University is not responsible for delays or disruptions beyond its reasonable control, including but not limited to industrial action, loss of utilities, civil disturbance, and epidemic or pandemic situations.
8. Termination
a) The University reserves the right to terminate your access to your CS Gold Account after 12 months of inactivity or on you ceasing to be a student or employee of the University, whichever occurs sooner.
b) The University reserves the right to suspend and/or terminate your access to your CS Gold Account if:
i) the relevant CS Gold Account service is no longer available to us;
ii) there is a change in law or regulation which means we are no longer able to offer the relevant CS Gold Account service to you;
iii). you fail to comply with these Terms;
iv) or you engage in unauthorized or fraudulent activities.
c) Your Digital Wallet Provider may also be able to suspend and/or terminate your use of the Digital Wallet so please check the relevant Digital Wallet Provider’s terms and conditions.
d) You may stop using your CS Gold Account at any time by removing your Meal Plan from your CS Gold Account and by deleting the CS Gold Account service from your Digital Wallet.
e) Any outstanding Meal Swipe and/or Campus Cash transactions will still be processed.
9. Liability
a) The University is not liable for any failures, performance issues, or security concerns related to your CS Gold Account, Digital Wallet or third-party software or hardware.
b) The University’s liability is limited to losses directly resulting from a breach of these Terms and that are reasonably foreseeable.
c) The University will not be liable for and will not compensate you for business losses, indirect losses or any loss you could have avoided by taking reasonable action.
10. Personal Data and Privacy
a) The University will collect, hold and process data relating to you (personal data) in order to meet its obligations under these Terms and Conditions and for the purposes set out in our fair processing notice which can be found here: https://www.reading.ac.uk/essentials/The-Important-Stuff/Values-and-Behaviours/Data-protection.
b) The University will use your photograph held on the Employee or Student Records Systems to help prevent unauthorised or fraudulent use of a Meal Plan and/or Campus Cash.
c) Personal data may also be collected and processed by your Digital Wallet Provider. Please refer to their privacy policy for details.
a) Our complaints policy. If you encounter any issues regarding your CS Gold Account please Contact Us in the first instance and we will try to resolve these issues for you. If you are a University of Reading student, should you wish to proceed further and make a formal complaint about your CS Gold Account , you can make a complaint using the Student Complaint Policy (see https://www.reading.ac.uk/essentials/The-Important-Stuff/policies-and-procedures/Student-complaints-procedure#:~:text=Where%20early%20and%20informal%20resolution,Appeals%20Complaints%20and%20Discipline%20teamand https://www.reading.ac.uk/cqsd/-/media/project/functions/cqsd/documents/qap/master_copy_-_student_complaints_procedure.pdf). Staff may contact the Head of Bars and Dining, who will make a final decision.
ii) You must send any notices either by post (to University of Reading, Park House, Whiteknights, Reading RG6 6EF) or by email, marked for the attention of:
Title: Head of Bars and Dining
Email: clevercuisine@reading.ac.uk
f) In the event of inconsistencies between the Terms and Conditions and any other contract information provided to you, the Terms and Conditions shall prevail.
g) In the event of inconsistencies between this document and other documents referred to in it, this document shall prevail.
By using your CS Gold Account, including by adding your CS Gold Account to a Digital Wallet, you acknowledge that you have read and agree to these Terms. The University reserves the right to modify these Terms at any time, and you are responsible for reviewing them periodically for updates. If you do not agree with the modified Terms, you must discontinue using your CS Gold Account.
If you have any questions or concerns about these Terms or the CS Gold Account service, please Contact Us.
Last Updated: 7th March 2024
‘Remarkable Kitchens at a Remarkable University’ – BBC Radio 4 Food Programme 8 November 2020
‘90% of students using Clever Cuisine say it makes their life easier and 79% say it has a positive impact on their student experience’ – Survey of Clever Cuisine Users during the 2020/21 Academic Year on perceptions, satisfaction of Clever Cuisine with all students given the opportunity to respond.
Sustainability of our operations has been independently verified by the Sustainable Restaurant Association’s Food Made Good Scheme covering all our physical outlets and student food services and rated 3 Stars (the highest rating) in 2022.
‘We cook from scratch/we prepare every item’ – the vast majority of the food we serve plated is cooked from scratch from basic ingredients, without the use of prepared foods. We do buy bread, stock (bouillon), table sauces, mayonnaise.
Our Clever Cuisine team are available to help, contact us below.