University of Reading Student Clever Cuisine Eating Plan Terms and
These Terms and Conditions govern use of the University Campus Card to participate in the University’s pre-paid Clever Cuisine Eating Plan (“the Scheme”). By joining the Scheme and then using your University Campus Card when purchasing items in order to gain the discounts offered by the Scheme, you will be deemed to have accepted these Terms and Conditions. The Scheme is open to all registered full-time students at the University of Reading, subject to the terms and conditions set out below. Each Student’s University Campus Card has a microchip segment that will be activated for retail purchasing use when that Student purchases a pre-paid Eating Plan with or without Accommodation. The pre-paid Eating Plan is held in a ring-fenced “Purse” as an electronic credit on the University Campus Card which is made available in instalments over a fixed period. The University will operate the Scheme from the following outlets during term time: Park Eat, Park Market, The Market Place, Roastology at the Square, Park Bar, Wantage Hall, St. Patrick’s, The Dairy, SportsPark Café, Dolchevita, Architecture Café, Library Café, Eat at the Square and Agriculture café – not all outlets will be available on all Eating Plans. Available outlets during vacation will vary according to demand and planned maintenance work – this information will be available on our website as the Vacation Eating Plans go on sale. We reserve the right to reduce or increase the number of outlets, and substitute one outlet for another, but not in any manner that that would have a material adverse effect on a particular Eating Plan, except in exceptional circumstances (see 17).
1. Students in designated Catered
Hall Rooms will automatically join the Scheme when they accept an offer of
Accommodation in a Catered Hall Room and sign the Accommodation Contract. They
will automatically be enrolled onto the Eating Plan marketed with the Room on
the Accommodation Website – www.reading.ac.uk/accommodation. This is not optional and cannot be downgraded,
refunded or cancelled while in a Catered Hall Room
2. Students living outside
of Catered Hall Rooms can choose from a variety of Eating Plans as marketed on
the Clever Cuisine website www.reading.ac.uk/clevercuisine and can purchase
Eating Plans on a termly basis or for the academic year. The total number of Eating
Plans we can provide to students living outside of Catered Hall Rooms is
limited and therefore subject to availability.
3. Eating Plans are
non-refundable once they have commenced unless you withdraw or are suspended
from the University. However, if you have purchased an Eating Plan via our
website and subsequently move into a Catered Hall Room from another form of
Accommodation, you will need to notify us via firstname.lastname@example.org and
we will refund the Eating Plan you have purchased via the University website.
4. Eating Plans can only be
used to purchase Food, Non-Alcoholic drinks and reusable bottles/cups. The
following items may not be purchased with a Eating Plan: Alcohol, Food Supplements,
Medicines, Sports Nutrition and Protein Powders, Non-Food items. This list of
exclusions is not exhaustive, and items may be added or removed from sale by the
University. Bulk-buying of a single or similar items is not generally permitted
and is at the sole discretion of University Staff.
5. Under the Scheme,
discounted retail purchasing for Eating Plan students will be available for the
31 weeks, 7 days per week, of the University term for the period that a student
has purchased the Eating Plan (or been automatically allocated an Eating Plan
if a Student is in a Catered Hall Room). Discount levels will be shown at www.reading.ac.uk/clevercuisine
6. Payment for the pre-paid Eating
Plans must be made in advance either via the Student’s Accommodation Bill or
via the University website for Students living outside of Catered Hall Rooms.
7. On each eligible Scheme
week during the University term, the University Campus Card will be credited
with a time-limited predetermined amount in GB£, as detailed on
http://www.reading.ac.uk/clevercuisine . A week for these purposes will begin
on Saturday at 00:01 and end on Friday at 23:59.
8. If the amount credited to
the University Campus Card for use in a specific weekly period is not used
within that same period, it will be lost to the account holder. This credit
amount (or cash equivalent) cannot be carried over to any subsequent week, exchanged
for cash, nor be transferred or refunded in any way.
9. Items which qualify for
discounted purchase will be highlighted at participating outlets operated by the
University. The University have the right to change discounted items at any
time. Discounts will be calculated and given at the point of sale upon
10. Any discounts offered
when using the Eating Plan must be paid using the credit on the Eating Plan. If
insufficient funds are available on the Eating Plan to purchase an item at the
entire discounted price, the discount will be applied and the account holder
can pay for the balance of the item using another form of payment including any
credit held on the account holder’s University Campus Card.
11. If the Campus Card
system is offline account holders will only able to spend up to £8.00 in any
one transaction. When the system is back online the Eating Plan balances will
be retrospectively charged with any offline transactions made. If the account
holder had insufficient funds in their Eating Plan for the purchases made
whilst the system was offline, any deficit will be automatically deducted from
the following week’s balance.
12. In the event that any purchase
transaction using an Eating Plan is refunded, such refunds will only be made to
the Eating Plan and cannot be offered as any other type of payment. A receipt
of the purchase transaction will also be required for the refund to be given.
13. University Campus Cards
may only be used by the account holder whose photographic likeness appears on
the University Campus Card. Participating outlets operated by the University
have the right to confiscate or refuse to accept a University Campus Card for
payment if it is presented by a person other than the account holder. If the
University Campus Card is confiscated it will be considered to have been lost
or stolen and the rules relating to replacement University Campus Cards will
apply (see 14 below). Any improper use or attempted use by anyone other than
the account holder constitutes a fraud against the University and disciplinary
actions may be taken. Further, your account may be deactivated or temporarily
suspended. The University Campus Card account holder must use the University
Campus Card only for the purposes for which it is issued.
14. Where a University
Campus Card is damaged, a replacement card will need to be obtained by the
account holder and the last known remaining balance on the damaged University
Campus Card, as determined by the University, will be transferred to the
replacement card. Any misuse of your card rendering it unusable will result in
a charge for a replacement card.
15. If a University Campus
Card is lost or stolen it is the responsibility of the card holder to block
their card via the University Campus Card portal website (www.reading.
ac.uk/cardfinance). Following this, use of any credit held on the University
Campus Card will normally be blocked within 1 hour. Until that block has taken
effect any transactions made with the University Campus Card will be the
responsibility and liability of the account holder. A blocked University Campus
Card cannot be reactivated and must be replaced with a new one. A replacement
fee may apply in respect of blocked, lost or stolen cards. The replacement
University Campus Card will be activated with the last known value, as
determined by the University, on the previous card at the time the block took
full effect. If during the next 24 hours further transactions which were
entered into before the block was effected but which did not appear at time of
replacing the University Campus Card are found, the account balance will be
retrospectively adjusted. The University is not responsible for losses incurred
on lost or stolen University Campus Cards.
16. Any personal data
captured, used and processed via the Scheme will be processed fairly and in
personal information you provide to us: to provide the services to you, to
process your payments, and to keep a track of your transaction history in order
to administer and manage the Scheme. The University and UPP, our Accommodation
partner, will share personal information of its Catered Hall Room Students in
relation to the management of Catered Hall Rooms only. If you have any
questions about how we process your personal information, please contact us at:
email@example.com or +44 (0) 118 378 8981.
17. The University
undertakes to take all reasonable steps to provide the Scheme as described. It
does not, however, guarantee the provision of these services. If industrial
action, loss of utilities, civil disturbance, emergency repairs, extreme
weather, epidemic or pandemic, emergency legislation, restrictions imposed by
government or University regulators or other circumstances beyond the
reasonable control of the University interfere with its ability to provide the
services, the University will use all reasonable steps to minimise disruption
and continue to provide services in a safe manner for both customers and staff.
This may result in the number of outlets, opening hours or menu offers being
restricted for a period of time. Service information will be available at www.reading.ac.uk/clevercuisine
18. We may revise these
terms and conditions from time-to-time. Revised terms and conditions will apply
to the Scheme from the date of the publication of the revised terms and
conditions on our website www.reading.ac.uk/clevercuisine . Please check this page regularly to ensure you are
familiar with the current version.
19. These Terms and
Conditions are made under English law.
(Revised 1 May 2020)