What happens to unspent credit?

November 18, 2021

At Venue Reading will we be required to vacate the premises at a certain time once our meeting has finished?

This really depends on the nature of the event. At this stage, there is no requirement for you to vacate immediately and we are...

November 18, 2021

What happens if I feel unwell whilst at Venue Reading?

If you start to feel unwell with COVID symptoms, please follow the government guidance and use the NHS 111 online coronavirus service if you have either: A high temperature – this means you feel hot to touch on...

November 18, 2021

What will you be doing to keep the food and beverage service safe at Venue Reading?

Access to any of our food and beverage outlets will be controlled and capacities will be limited. Our conference catering packages will be delivered to your allocated meeting...

November 18, 2021

At Venue Reading will cash payments still be permitted?

Venue Reading (University of Reading) is already a cashless environment, we ask all guests to pay via contactless technology wherever possible. All major credit and debit cards are accepte...

November 18, 2021

Do I need to wear a face covering whilst with Venue Reading?

You must comply with the law & university policies, and unless an exemption applies it is our expectation that face coverings are worn during your meeting, and they must be worn in corridors and other public parts...

November 18, 2021

Will Venue Reading charge more for moving my event to a larger meeting room to accommodate my delegate numbers following ventilation capacities?

No. If an appropriate meeting room is...

November 18, 2021

How have capacities changed for meeting & conference space at Venue Reading?

Ventilation capacities will be followed within our venue, we will continue to ensure your room layout meets your objectives. Areas with natural ventilation, windows and doors...

November 18, 2021

Will we be required to vacate the premises at a certain time once our meeting has finished at Venue Henley?

This really depends on the nature of the event. At this stage, there is no requirement for you to vacate immediately and we are...

November 18, 2021

What happens if I feel unwell whilst at Venue Henley?

If you start to feel unwell with COVID symptoms, please follow the government guidance and use the NHS 111 online coronavirus service if you have either: A high temperature – this means you feel hot to...

November 18, 2021

What will you be doing to keep the food and beverage service safe whilst at Venue Henley?

Access to our food and beverage areas will be controlled and limited, with designated entrance and exits along with enhanced...

November 18, 2021

At Venue Henley when will room attendants visit my bedroom?

Full servicing of bedrooms for multiple nights stay will return, don’t forget to hang your door sign! All housekeeping equipment including trolleys, vacuum cleaners will be wiped down and sanitised at the start and...

November 18, 2021

At Venue Henley will cash payments still be permitted at?

Venue Henley (Henley Business School) is a cashless environment, we ask guests to pay via contactless technology wherever possible. All major credit and debit cards are accepted across our venues. Accommodation is to be...

November 18, 2021

Do I need to wear a face covering with Venue Henley?

You must comply with the law & university policies, and unless an exemption applies it is our expectation that face coverings are worn during your meeting, and they must be worn in corridors and other public parts...

November 18, 2021

Will Venue Henley charge more for moving my event to a suitable meeting room to accommodate my delegate numbers following ventilation capacities?

No. If an appropriate meeting room is...

November 18, 2021

How have capacities changed for meeting & conference space at Venue Henley?

Ventilation capacities will be followed within our venue, we will continue to ensure your room layout meets your objectives. Areas with natural ventilation, windows and doors...

November 17, 2021

What do your DDA compliant accessible rooms feature?

Our 4 DDA compliant accessible rooms feature the same great facilities and amenities as all our guest rooms but with extra features to assist guests that require additional mobility assistance. Accessible...

October 21, 2020

What items can't I buy with my clever cuisine package?

Alcohol, Bulk buying (e.g. a case of Coke), Food Supplements, Sports Nutrition and Protein Powders and Non-...

June 10, 2020

How do I claim my Birthday Pizza?

To claim your birthday pizza please e...

June 10, 2020

How do the drink packages work?

Eating Plans with Unlimited drinks package options, will have an e-voucher applied to the relevant Campus Card that will allow you to buy the relevant package(s) free of charge at any staffed till point. Eating Plans with a choice of packages cannot switch between...

June 10, 2020

How does my Clever Cuisine Eating Plan work?

Your campus card is automatically activated with your Eating Plan and we top-up your Clever Cuisine balance early Saturday morning so it is ready for you to use for Saturday morning breakfast. A Clever Cuisine week runs...

May 22, 2020

Is it safe to visit you during the Coronavirus outbreak?

We are doing everything we can to keep everyone safe. We have been operating throughout the Coronavirus crisis and have implemented a range of safety measures such as hand sanitiser stations and till safety screens and...

May 22, 2020

What are you doing about Sustainability?

...

May 22, 2020

Do other University's offer Clever Cuisine?

No. Clever Cuisine is uniquely modelled on successful Eating Plans found outside of the UK that place an emphasis on the importance of quality, ethical, delicious and nutritious food to help you excel academically while...

May 21, 2020

How clean are your kitchens?

Extremely clean. The local councils inspect our kitchens through unannounced visits that require in-depth plans, procedures and training to achieve top marks. The ratings run from zero to five stars (five being the best) and you can find out more on the Scores on...

May 21, 2020

Is everything boiled?

This is a myth! We don't own any giant boiling pans or cauldrons for cooking food in this way. We cook the majority of vegetables, pasta and rice in perforated trays in commercial steamers. If you fancy a look at a giant steamer or anything else in our kitchens...

May 20, 2020

How do I activate Clever Cuisine?

Clever Cuisine is automatically added to your Campus Card on a weekly basis so you don't need to do anything. Clever Cuisine will only work on your newest Campus Card, so if you lose your card, get a new one, find the old one, lose the new one and try to use the...

May 20, 2020

My Hall Room comes with a Silver Plan, can I upgrade and stay in the same Room?

Yes, you can. Contact the Accommodation Office and request an upgrade to either the Gold or Platinum Plan. If you require any further assistance pl...

May 20, 2020

I am ready to get a Clever Cuisine Eating Plan, what do I do next?

Amazing! Join the thousands of students that have more time to do the things that matter! If you are a prospective student or are due to join the University, the easiest...

March 23, 2020

Do I need to book a parking space?

There are ample parking spaces on site for hotel guests. There is no charge for parking and you do not need to pre-book in advance. Please note that all bedrooms are in our separate Thames Court building, adjacent to the main house. We recommend using the short...

March 23, 2020

Do all bedrooms have ensuite bathrooms?

...

March 23, 2020

Is there an iron in the bedroom?

There are irons and ironing boards available in all our rooms. In some cases you may need to contact reception to have an ironing board brought to your room, but in most cases there will be o...

March 23, 2020

Can I walk to the hotel from Henley town centre?

You can reach us from Henley town centre by taxi, car or bus. Please note that we are not accessible by public footpath. For directions on how to find us please refer to this website:...

March 23, 2020

Is there a restaurant on site?

The Heyworth restaurant is in the main building and overlooks the River Thames. Pre-booking is recommended as there are times when it may be booked for a private function. If the main restaurant is closed to external guests due to an event, freshly prepared meals...

March 23, 2020

Is the venue child-friendly?

Our accommodation is primarily used by course members attending programmes on site. We do have a limited number of baby cots and travel beds available that can be placed in rooms if requested in advance subject to availability. There are additional charges for...

February 25, 2020

Is drinking water available on campus?

...

February 25, 2020

Why can’t I have jugs of water delivered?

As we deliver hospitality around campus in vans we are unable to transport jugs of water without is causing a Health & Safety ...

February 25, 2020

Why can’t I have a delivery slot after 5.00pm online?

Deliveries after 5pm incur a delivery charge and as this is outside of the normal working day we need to arrange staff to be available. If you do wish to place an order for out of hours delivery, please email the team...

February 25, 2020

Is crockery included?

As standard crockery isn’t included with the bookings as we understand that for most meetings this isn’t something th...

February 25, 2020

Does the tea and coffee get served in cups?

The Tea & Coffee delivered on campus is provided in urns, which keep your drinks hot for up to 2 hours and will be supplied with paper cups as standard. You do now have the option of ordering your tea & coffee...

February 25, 2020

Can you cater for all dietary requirements?

Yes we can. We now have an extensive menu including vegan pizzas and lots of other options suitable for dietary requirements. We take pride in being able to cater for all dietary requirements be that vegetarian, vegan,...

February 25, 2020

If I need to cancel my order, how much notice do you need?

...

February 25, 2020

Why can’t I order pizzas for the next day?

Pizzas are a special product and not produced in the same way as some of our other options so we require the 7 days notice to arrange these and to ensure we have appropriate staffing for this as they are a hot delivered...

February 25, 2020

Why can’t I order my delivery for 09:30?

To enable us to offer the most efficient service around campus and to allow for the most delivery slots per hour the delivery options are every 20 minutes. (e.g. 09:00, 09:20, 09:40 etc.). If you require the delivery...

February 25, 2020

Why can’t I order online less than 48 hours in advance?

In order to provide ...

February 21, 2020

Are pets allowed?

We are only able to accommodate service animals. Aside f...

February 19, 2020

Do you source from local suppliers?

We source our milk from a local supplier and in addition to this the University is a Dairy Farmer itself, with a large herd of cows. As far as possible we source produce from as locally as possible through our Greengrocer. Seasonal produce is used throughout...

February 19, 2020

What are doing to reduce your energy usage?

Cooking food is energy intensive whether at home or eating out however we are moving to entirely electric based cooking using energy from renewable sources including on campus. Our outlets use modern...

February 19, 2020

How do you reduce your waste?

Our outlets currently are leading the way in recycling with rates. We currently recycle paper, card, tetra paks, oil, left-over food & trimmings, plastic bottles, cans and lots more smaller items. We have achieved Gold in the Universities & Colleges...

February 19, 2020

Do you ensure your fish are sustainably sourced?

Our kitchens are all Marine Stewardship Council Awarded so all fish products meet higher standards of fishing with a particular focus on marine conservation & sustainable fishing. You can find out more...

February 19, 2020

Are you fairtrade?

The University of Reading has pledged itself to a Fairtrade policy, as part of the many criteria we agreed to fulfil for the future of Fairtrade on our campus. For more ...

February 18, 2020

Can I use my refillable coffee cups deal here?

...

February 18, 2020

Do you have any Halal products?

...

February 18, 2020

Is the Before & After cafe open out of term time?

...

February 18, 2020

How much discount do I get using a campus card?

15 percent off your hot drinks and 5 percent off everything else. *Alcohol, non-food items, including protein and sports nutrition products, medicines, items on promotion, reduced to clear items and certain food items...

February 18, 2020

Do I still get student discount if I don't use a campus card?

If you are a student, you will not pay VAT when buying items at the cafe however you won't receive a discount. Use your campus card to get further discounts or sign-up to a Clever Cuisine package to get the best...

February 18, 2020

Can I spend my Clever Cuisine Plan here?

Unfort...

February 18, 2020

Do you accept cash?

No, we have mad...

February 17, 2020

Where is there to eat and drink?

...

February 17, 2020

Is wi-fi available?

...

February 17, 2020

Is parking available at the Cedars?

...

February 17, 2020

Can I cancel my Clever Cuisine Eating Plan or get a refund?

If you are in a designated Catered Room, Clever Cuisine cannot be removed, cancelled, downgraded or refunded as the rent is discounted to form a special price. If you have decided to opt into a Clever...

February 17, 2020

Do I have to buy a Clever Cuisine Eating Plan?

...

February 17, 2020

How do I check my balance?

...

February 17, 2020

Can I switch which weeks I have my Clever Cuisine Eating Plan?

No, the weeks are allocated to ce...

February 17, 2020

Are there weekly limits?

Yes, you have a weekly balance depending on the plan and you need to use it up on a weekly basis to ensure you are eating properly. If you need help planning how to make your Eating Plan cover the designated meals please see our sample menus or contact us...

February 17, 2020

Can I use my friend's Clever Cuisine Eating Plan?

No, to help us reduce fraud, only the person photographed on the card, may use the card. Campus Cards remain property of the University and must be produced on request as per University regulations. You are more...

February 14, 2020

What are your terms and conditions?

...

February 14, 2020

What oats do you use for overnight oats?

...

February 14, 2020

What's the difference between a latte and cappuccino?

Cappuccino is an espresso-based drink, of Italian origin, with 1/3 espresso, 1/3 steamed milk, and 1/3 wet foamed milk. The difference between a latte and a cappuccino is the milk content. Latte has a lot of...

February 14, 2020

What is chai latte?

Vegan...

February 14, 2020

What is matcha latte?

Matcha powder is a finely ground powder of specially grown and proceeded green tea, ...

February 14, 2020

What soup do you have?

We have a rotating soup menu that is changed daily, there will be signage in the café indicating the flavour available that day, these are usually vegetarian but there may be a meat based soup available as well, please check with the staff should a sign not be...

February 14, 2020

What vegan and gluten free food do you have?

We...

February 14, 2020

What milk alternatives do you offer?

...

February 14, 2020

What time is check in and check out?

Check in is available from 3.00pm Use the short stay car park to check in at reception prior to unloading luggage, designated parking instructions will be advised. We kindly ask that guests check out by 9.00am Monday – Friday and by 11.00a...

February 14, 2020

I have a suggestion, would like to make a complaint or compliment you…

We love all feedback as it helps us improve our services. Please provide as much detail as possible, including where and when, as it really helps us. All our team members...

February 14, 2020

Can I have more food as my portion is too small?

Often you can – we serve smaller portions to help prevent food waste and encourage you to ask for more if you feel portions are too small. Exceptions to this are generally items that are sold by the item such as a...

February 14, 2020

Why don’t you sell any healthy food?

We definitely do! Have a look at the Clever Cuisine Nutrition page and also our Wellness Portal to see all the great things we do. Cooking from scratch gives us the ability to leave out various nasty ingredients. If...

February 14, 2020

Why have you run out of a certain dish?

Many of the food items we sell take several hours to cook, some up to 24 hours, and as they don’t come out of a packet, this does mean we run out of certain dishes. Our team use their knowledge of what sells, and what...

February 14, 2020

Is everything fried?

This is a myth. We cook our food from scratch each day from the freshest ingredients we have available to us and are reducing the number of deep fat fryers across our sites, using seasonal ingredients and avoiding processed foods, bases, pastes, preservatives...

February 14, 2020

I follow a Halal diet what can I eat?

All chicken and lamb we cook with is Halal and is slaughtered in a humane manner that is approved by the RSPCA. Beef is not currently certified as Halal as it comes from our own farm and our local butcher isn't certified Halal. At Bars and Dining locations, our...

February 14, 2020

I am allergic to something other than nuts, what can I eat?

Please ask to speak to a member of our team who’ll be able to help you. We cook from scratch in kitchens handling multiple allergens so there is a risk of cross-contamination so those with severe allergies should ask...

February 14, 2020

I am allergic to nuts, where can I eat?

All our sites handle ingredients are or contain nuts as our kitchens co-produce for each other. For example, we'll make Chocolate Cake at one kitchen for all our kitchens to use. If you have a nut allergy please...

February 6, 2020

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February 5, 2020

What time is check-in and check-out at Cedars Hotel?

...

Recent Posts

At Venue Reading will we be required to vacate the premises at a certain time once our meeting has finished?

What happens if I feel unwell whilst at Venue Reading?

What will you be doing to keep the food and beverage service safe at Venue Reading?

At Venue Reading will cash payments still be permitted?

Do I need to wear a face covering whilst with Venue Reading?

Will Venue Reading charge more for moving my event to a larger meeting room to accommodate my delegate numbers following ventilation capacities?

How have capacities changed for meeting & conference space at Venue Reading?

Will we be required to vacate the premises at a certain time once our meeting has finished at Venue Henley?

What happens if I feel unwell whilst at Venue Henley?

What will you be doing to keep the food and beverage service safe whilst at Venue Henley?

At Venue Henley when will room attendants visit my bedroom?

At Venue Henley will cash payments still be permitted at?

Do I need to wear a face covering with Venue Henley?

Will Venue Henley charge more for moving my event to a suitable meeting room to accommodate my delegate numbers following ventilation capacities?

How have capacities changed for meeting & conference space at Venue Henley?

What do your DDA compliant accessible rooms feature?

What items can't I buy with my clever cuisine package?

How do I claim my Birthday Pizza?

How do the drink packages work?

How does my Clever Cuisine Eating Plan work?

Is it safe to visit you during the Coronavirus outbreak?

What are you doing about Sustainability?

Do other University's offer Clever Cuisine?

How clean are your kitchens?

Is everything boiled?

How do I activate Clever Cuisine?

My Hall Room comes with a Silver Plan, can I upgrade and stay in the same Room?

I am ready to get a Clever Cuisine Eating Plan, what do I do next?

Do I need to book a parking space?

Do all bedrooms have ensuite bathrooms?

Is there an iron in the bedroom?

Can I walk to the hotel from Henley town centre?

Is there a restaurant on site?

Is the venue child-friendly?

Is drinking water available on campus?

Why can’t I have jugs of water delivered?

Why can’t I have a delivery slot after 5.00pm online?

Is crockery included?

Does the tea and coffee get served in cups?

Can you cater for all dietary requirements?

If I need to cancel my order, how much notice do you need?

Why can’t I order pizzas for the next day?

Why can’t I order my delivery for 09:30?

Why can’t I order online less than 48 hours in advance?

Are pets allowed?

Do you source from local suppliers?

What are doing to reduce your energy usage?

How do you reduce your waste?

Do you ensure your fish are sustainably sourced?

Are you fairtrade?

Can I use my refillable coffee cups deal here?

Do you have any Halal products?

Is the Before & After cafe open out of term time?

How much discount do I get using a campus card?

Do I still get student discount if I don't use a campus card?

Can I spend my Clever Cuisine Plan here?

Do you accept cash?

Where is there to eat and drink?

Is wi-fi available?

Is parking available at the Cedars?

Can I cancel my Clever Cuisine Eating Plan or get a refund?

Do I have to buy a Clever Cuisine Eating Plan?

How do I check my balance?

Can I switch which weeks I have my Clever Cuisine Eating Plan?

Are there weekly limits?

Can I use my friend's Clever Cuisine Eating Plan?

What are your terms and conditions?

What oats do you use for overnight oats?

What's the difference between a latte and cappuccino?

What is chai latte?

What is matcha latte?

What soup do you have?

What vegan and gluten free food do you have?

What milk alternatives do you offer?

What time is check in and check out?

I have a suggestion, would like to make a complaint or compliment you…

Can I have more food as my portion is too small?

Why don’t you sell any healthy food?

Why have you run out of a certain dish?