All recent posts

How do I check my balance?

17/02/2020

Visit the Campus Card Portal

Login with your details and click ‘Account History’ Alternatively you can tap your campus card at any till in our dining areas and check your balance.

Recent Posts

18/03/2022

Is there a Gym on-site?

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21/02/2022

Can I charge my electric car?

There are two fast charge points installed in the hotel car park (Car Park 1). These can be used by downloading the BP Pulse app and payment is take via the...

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18/11/2021

What happens if I feel unwell whilst at Venue Reading?

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18/11/2021

At Venue Reading will cash payments still be permitted?

Venue Reading (University of Reading) is already a cashless environment, we ask all guests to pay via contactless technology wherever possible. All major credit and debit cards are accepte...

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18/11/2021

Do I need to wear a face covering whilst with Venue Reading?

We continue to encourage the wearing of face coverings when in crowded places or when moving aro...

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18/11/2021

Will Venue Reading charge more for moving my event to a larger meeting room to accommodate my delegate numbers following ventilation capacities?

No. If an appropriate meeting room is...

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18/11/2021

How have capacities changed for meeting & conference space at Venue Reading?

Ventilation capacities will be followed within our venue, we will continue to ensure your room layout meets your objectives. Areas with natural ventilation, windows and doors...

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18/11/2021

What happens if I feel unwell whilst at Venue Henley?

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18/11/2021

What will you be doing to keep the food and beverage service safe whilst at Venue Henley?

Access to our food and beverage areas will be controlled and limited, with designated entrance and exits along with enhanced...

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18/11/2021

At Venue Henley when will room attendants visit my bedroom?

Full servicing of bedrooms for multiple nights stay will return, don’t forget to hang your door sign! All housekeeping equipment including trolleys, vacuum cleaners will be wiped down and sanitised at the start and...

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18/11/2021

At Venue Henley will cash payments still be permitted at?

Venue Henley (Henley Business School) is a cashless environment, we ask guests to pay via contactless technology wherever possible. All major credit and debit cards are accepted across our venues. Accommodation is to be...

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18/11/2021

Do I need to wear a face covering with Venue Henley?

We continue to encourage the wearing of face coverings when in crowded places or when moving a...

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18/11/2021

Will Venue Henley charge more for moving my event to a suitable meeting room to accommodate my delegate numbers following ventilation capacities?

No. If an appropriate meeting room is...

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18/11/2021

How have capacities changed for meeting & conference space at Venue Henley?

Ventilation capacities will be followed within our venue, we will continue to ensure your room layout meets your objectives. Areas with natural ventilation, windows and doors...

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17/11/2021

What do your DDA compliant accessible rooms feature?

Our 4 DDA compliant accessible rooms feature the same great facilities and amenities as all our guest rooms but with extra features to assist guests that require additional mobility assistance.   Accessible...

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21/10/2020

What items can't I buy with my Clever Cuisine free cash?

Free Cash sold as part of a Clever Cuisine package can't be used for the following; Alcohol Bulk buying (e.g. a case of Coke), Food Supplements Sports Nutrition Protein Powders Non-Food (e.g...

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10/06/2020

How do I claim my Birthday Pizza?

To claim your birthday pizza please email clevercuisine@reading.ac.uk a few working days ahead of your Birthday and our Concierge Team will be in contact to arrange a pizza for you from Park Eat. You'll need ID with proof of birthday on and you'll need to...

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10/06/2020

How do the drink packages work?

Eating Plans with Unlimited drinks package or set credits, will have an e-voucher applied to the relevant Campus Card that will allow you to buy the relevant package free of charge at any staffed till point. If you lose your bottle or cup you'll need to wait until...

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10/06/2020

How does my Clever Cuisine Eating Plan work?

Your campus card is automatically activated with your Eating Plan and we top-up your Clever Cuisine balance early Saturday morning so it is ready for you to use for Saturday morning breakfast. Each plan will operate as...

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22/05/2020

What are you doing about Sustainability?

Lots! Our work has been independently verified by the Sustainable Restaurant Association through their Food Made Good Scheme and the University receiving the highest score of 3 stars covering all our student food and...

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22/05/2020

Do other University's offer Clever Cuisine?

No. Clever Cuisine is uniquely modelled on successful Eating Plans found outside of the UK that place an emphasis on the importance of quality, ethical, delicious and nutritious food to help you excel academically while...

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21/05/2020

How clean are your kitchens?

They are clean! The local councils inspect our kitchens through unannounced visits that require in-depth plans, procedures and training to achieve top marks. The ratings run from zero to five stars (five being the best) and you can find out more on the Scores on...

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21/05/2020

Is everything boiled?

Nope! We don't own any giant boiling pans, vats or cauldrons for cooking food in this way. We cook the majority of vegetables, pasta and rice in perforated trays in commercial steamers. If you fancy a look at a giant steamer or anything else in our kitchens please...

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20/05/2020

How do I activate Clever Cuisine?

Clever Cuisine is automatically added to your Campus Card on a weekly basis so you don't need to do anything. Please note that if you misplace/lose your campus card and obtain a replacement one, only the replacement card will work from that point onward even you...

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20/05/2020

My Hall Room comes with a Silver Plan, can I upgrade and stay in the same Room?

Yes, you can. Contact the Accommodation Office and request an upgrade to either the Gold or Platinum Plan. If you require any further assistance please contact us...

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20/05/2020

I am ready to get a Clever Cuisine Eating Plan, what do I do next?

Amazing! Join the thousands of students that have more time to do the things that matter!   If you are a prospective student, the easiest way to buy a Clever...

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23/03/2020

Do I need to book a parking space?

There are ample parking spaces on site for hotel guests. There is no charge for parking and you do not need to pre-book in advance. Please note that all bedrooms are in our separate Thames Court building, adjacent to the main house. We recommend using the short...

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23/03/2020

Do all bedrooms have ensuite bathrooms?

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23/03/2020

Is there an iron in the bedroom?

There are irons and ironing boards available in all our rooms. In some cases you may need to contact reception to have an ironing board brought to your room, but in most cases there will be o...

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23/03/2020

Can I walk to the hotel from Henley town centre?

You can reach us from Henley town centre by taxi, car or bus. Please note that we are not accessible by public footpath. For directions on how to find us please refer to this website:...

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23/03/2020

Is there a restaurant on site?

The Heyworth restaurant is in the main building and overlooks the River Thames. Pre-booking is recommended as there are times when it may be booked for a private function. If the main restaurant is closed to external guests due to an event, freshly prepared meals...

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23/03/2020

Is the venue child-friendly?

Our accommodation is primarily used by course members attending programmes on site. We do have a limited number of baby cots and travel beds available that can be placed in rooms if requested in advance subject to availability. There are additional charges for...

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25/02/2020

Is drinking water available on campus?

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25/02/2020

Why can’t I have jugs of water delivered?

As we deliver hospitality around campus in vans we are unable to transport jugs of water without is causing a Health & Safety ...

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25/02/2020

Why can’t I have a delivery slot after 5.00pm online?

Deliveries after 5pm incur a delivery charge and  as this is outside of the normal working day we need to arrange staff to be available. If you do wish to place an order for out of hours delivery, please email the team...

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25/02/2020

Is crockery included?

As standard crockery isn’t included with the bookings as we understand that for most meetings this isn’t something th...

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25/02/2020

Does the tea and coffee get served in cups?

The Tea & Coffee delivered on campus is provided in urns, which keep your drinks hot for up to 2 hours and will be supplied with paper cups as standard.  You do now have the option of ordering your tea & coffee...

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25/02/2020

Can you cater for all dietary requirements?

Yes we can. We now have an extensive menu including vegan pizzas and lots of other options suitable for dietary requirements. We take pride in being able to cater for all dietary requirements be that vegetarian, vegan,...

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25/02/2020

If I need to cancel my order, how much notice do you need?

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25/02/2020

Why can’t I order pizzas for the next day?

Pizzas are a special product and not produced in the same way as some of our other options so we require the 7 days notice to arrange these and to ensure we have appropriate staffing for this as they are a hot delivered...

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25/02/2020

Why can’t I order my delivery for 09:30?

To enable us to offer the most efficient service around campus and to allow for the most delivery slots per hour the delivery options are every 20 minutes. (e.g. 09:00, 09:20, 09:40 etc.).  If you require the delivery...

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25/02/2020

Why can’t I order online less than 48 hours in advance?

In order to provide ...

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21/02/2020

Are pets allowed?

We are only able to accommodate service animals. Aside f...

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19/02/2020

Do you source from local suppliers?

We source our milk from a local supplier and in addition to this the University is a Dairy Farmer itself, with a large herd of cows. As far as possible we source produce from as locally as possible through our Greengrocer. Seasonal produce is used throughout...

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19/02/2020

What are doing to reduce your energy usage?

Cooking food is energy intensive whether at home or eating out however we are moving to entirely electric based cooking using energy from renewable sources including on campus. Our outlets use modern...

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19/02/2020

How do you reduce your waste?

Our outlets currently are leading the way in recycling with rates. We currently recycle paper, card, tetra paks, oil, left-over food & trimmings, plastic bottles, cans and lots more smaller items. We have achieved Gold in the Universities & Colleges...

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19/02/2020

Do you ensure your fish are sustainably sourced?

Our kitchens are all Marine Stewardship Council Awarded so all fish products meet higher standards of fishing with a particular focus on marine conservation & sustainable fishing. You can find out more...

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19/02/2020

Are you fairtrade?

The University of Reading has pledged itself to a Fairtrade policy, as part of the many criteria we agreed to fulfil for the future of Fairtrade on our campus. For more ...

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18/02/2020

Can I use my refillable coffee cups deal here?

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18/02/2020

Do you have any Halal products?

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18/02/2020

Is the Before & After cafe open out of term time?

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18/02/2020

How much discount do I get using a campus card?

15 percent off your hot drinks and 5 percent off everything else. *Alcohol, non-food items, including protein and sports nutrition products, medicines, items on promotion, reduced to clear items and certain food items...

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18/02/2020

Do I still get student discount if I don't use a campus card?

If you are a student, you will not pay VAT when buying items at the cafe however you won't receive a discount. Use your campus card to get further discounts or sign-up to a Clever Cuisine package to get the best...

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18/02/2020

Can I spend my Clever Cuisine Plan here?

Unfortunately not, but there are a range of other eating locations on campus where you can use your Clever Cuisine Plan. Visit www.clever-cuisine.com for details or visit the Conc...

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18/02/2020

Do you accept cash?

No, we have mad...

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17/02/2020

Where is there to eat and drink?

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17/02/2020

Is wi-fi available?

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17/02/2020

Is parking available at the Cedars?

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17/02/2020

Can I cancel my Clever Cuisine Eating Plan or get a refund?

If you are in a designated Catered Room, Clever Cuisine cannot be removed, cancelled, downgraded or refunded as the rent is discounted to form a special price. If you have decided to opt into a Clever...

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17/02/2020

Do I have to buy a Clever Cuisine Eating Plan?

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17/02/2020

Can I switch which weeks I have my Clever Cuisine Eating Plan?

No, the weeks are allocated to certain blocks such as the Autumn Term. S...

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17/02/2020

What happens to unspent credit?

Unspent Clever Cuisine Eating Plan funds are used to provide up to 12 Eating Plans per ...

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17/02/2020

Are there weekly limits?

Yes, you have a weekly balance depending on the plan and you need to use it up on a weekly basis to ensure you are eating properly. If you need help planning how to make your Eating Plan cover the designated meals please see our sample menus here...

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17/02/2020

Can I use my friend's Clever Cuisine Eating Plan?

No, to help us reduce fraud, only the person photographed on the card, may use the card. Campus Cards remain property of the University and must be produced on request as per University regulations. You are more...

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14/02/2020

What are your terms and conditions?

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14/02/2020

What oats do you use for overnight oats?

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14/02/2020

What's the difference between a latte and cappuccino?

Cappuccino is an espresso-based drink, of Italian origin, with 1/3 espresso, 1/3 steamed milk, and 1/3 wet foamed milk. The difference between a latte and a cappuccino is the milk content. Latte has a lot of...

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14/02/2020

What is chai latte?

Vegan...

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14/02/2020

What is matcha latte?

Matcha powder is a finely ground powder of specially grown and proceeded green tea, ...

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14/02/2020

What soup do you have?

We have a rotating soup menu that is changed daily, there will be signage in the café indicating the flavour available that day, these are usually vegetarian but there may be a meat based soup available as well, please check with the staff should a sign not be...

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14/02/2020

What vegan and gluten free food do you have?

We...

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14/02/2020

What milk alternatives do you offer?

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14/02/2020

What time is check in and check out?

Check in is available from 3.00pm Use the short stay car park to check in at reception prior to unloading luggage, designated parking instructions will be advised. We kindly ask that guests check out by 9.00am Monday – Friday and by 11.00a...

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14/02/2020

I have a suggestion, would like to make a complaint or compliment you…

We love all feedback as it helps us improve our services. Please provide as much detail as possible, including where and when, as it really helps us. All our team members...

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14/02/2020

Can I have more food as my portion is too small?

Often you can – we serve smaller portions to help prevent food waste and encourage you to ask for more if you feel portions are too small. Exceptions to this are generally items that are sold by the item such as a...

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14/02/2020

Is your food healthy?

It certainly is! Have a look at the Clever Cuisine Nutrition page and also our Wellness Portal to see all the great things we do. Cooking from scratch gives us the ability to leave out various nasty ingredients. If after looking at our pages you feel we aren't...

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14/02/2020

Why have you run out of a certain dish?

Many of the food items we sell take several hours to cook, some up to 24 hours, and as they don’t come out of a packet, this does mean we run out of certain dishes. Our team use their knowledge of what sells, and what...

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14/02/2020

Is everything fried?

Absolutely not. We cook our food from scratch each day from the freshest ingredients we have available to us and are reducing the number of deep fat fryers across our sites, using seasonal ingredients and avoiding processed foods, bases, pastes, preservatives...

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14/02/2020

I follow a Halal diet what can I eat?

All chicken and lamb we cook with is Halal and is slaughtered in a humane manner that is approved by the RSPCA. Beef is not currently certified as Halal as it comes from our own farm and our local butcher isn't certified Halal. At Bars and Dining locations, our...

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14/02/2020

I am allergic to something, what can I eat?

Please contact the Clever Cuisine Team via email or in person at the Concierge Desk. We cook from scratch in kitchens handling multiple allergens so there is a risk of cross-contamination so those with severe allergies...

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14/02/2020

Why are you making changes to buildings/the way Clever Cuisine works?

The University is investing to continually improving the student experience and while we aim to keep disruption to a minimum sometimes we do need to adjust...

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05/02/2020

What time is check-in and check-out at Cedars Hotel?

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