Our response to COVID-19

At Venue Henley the safety and wellbeing of our guests, as well as that of our staff and service providers and the wider community, is of great importance to us. We are continuing to work with some COVID-19 measures across our venue to help give you confidence during your visit and to help to protect your health and safety.

This information is revised in line with government guidance and may be subject to change before your visit.

We are very much looking forward to welcoming you to our venue.

Highlights

Card is king

We are cashless

A cleaner visit

Enhanced cleaning regimes will remain in place in all areas of our venue

Signage

One-way systems and signs will remain in place within some locations

Bed & Breakfast

Book & pay online via our website

Conference Rooms

We are working with ventilation capacities

Visit

We continue to have in place measures to help keep you and others safe during your time with us here at Henley. Things may still be done differently, but please be assured that we are still dedicated to delivering events to the highest standard.

• Clear signage and floor markings will remain in place within some locations across our venue.
• One-way systems continue to be signposted throughout specific areas.
• QR codes are no longer mandatory; however, we will continue to keep them in place across our venue and encourage them to still be used as per the government guidance.
• A full clean of key areas and high touchpoint surfaces take place throughout the day.
• Antibacterial hand gel and sanitising stations remain in place throughout our venue.
• Staff continue to wear face coverings along with PPE where necessary.
• Perspex screens remain in place at key areas such as reception, the bar and servery counters.
• Our reception team will clean and sanitise the desk on a regular basis and between shifts.
• We are a cashless environment so will only take card payments.
• The card machine is sanitised regularly by the front of house team.
• Key cards and access passes are sanitised before and after use.

While antibacterial hand gel and sanitising stations are available throughout our venue,
washing your hands regularly is still crucial.

Face Coverings: In line with the government changes, face coverings will no longer be expected. However, we continue to encourage face coverings when moving around in indoor spaces, crowded spaces and when in close contact with those you do not regularly spend time with.

Rapid Lateral Flow Tests: We strongly encourage you to follow the national policy and test twice a week to include a test the night before / morning of arrival and continue to test twice weekly whilst you are with us. Please do not come to the campus if your test result is positive.

If you are self-isolating , in a period of quarantine after traveling to England from overseas
or displaying any symptoms of COVID-19 you must not attend the campus.

Meet

To ensure the safety of our delegates, tutors, and staff our room capacities have changed based on ventilation. Meeting rooms that allow for social distancing are still available upon request should this be your preference (subject to availability). For areas with natural ventilation, the windows and doors will remain open enabling a continual supply of fresh air and areas with mechanical ventilation systems will be set to a constant level ensuring the correct circulation of external air flow is maintained.

• Individual groups will have registration tables in specific areas.
• Stationery will continue to be removed from rooms and provided on request.
• Water will continue to be in individual bottles for each delegate.
• Deep cleaning will take place in meeting rooms between groups and on a nightly basis, including on all hard and high-touch surfaces including tables, chairs, AV equipment, flip charts and markers.
• Hand sanitising gel will be provided in each of our meeting rooms.

Eat & drink

Our food and drink offerings have enhanced measures in place, allowing you and your guests to enjoy the full Henley dining experience.

• Access to our food and beverage areas will be controlled and limited following our ventilation capacities.
Groups will be given specific allocated timings to access food and beverage areas.
• Team members will be on hand to escort groups via one-way systems to their allocated area where and when necessary.
• Food in the restaurant will be a combination of plated and buffet service depending on business levels
• All high-touch surfaces will be cleaned and sanitised regularly.
• Single-use condiments will be provided.
• The catering team will wear face coverings when serving, clearing, and sanitising tables.
• Grab-and-go options are available at the Chiltern Brasserie from12.00 – 13.30, all served in environmentally friendly disposable packaging.
• All breakout areas will have designated entrances and exits, and groups will have specific timings allocated.
• Additional hand sanitising stations will be available for guests to use at high touch surfaces, and we encourage guests to sanitise their hands before touching the coffee machines.

Coffee and breakout stations are situated in multiple communal lounges; therefore, these guidelines are in place to ensure the safety of all our visitors and to ensure your experience is of the highest possible standard.

Sleep

All our teams are provided with the appropriate products, protective equipment, and support to ensure that every guest receives the highest standard of customer service.

• Guests will book and settle bed and breakfast via our online portal, which can be accessed via our website.
• Reception will complete the registration process for the guest on arrival to ensure check-in has limited contact points.
• Enhanced cleaning and sanitising will be done between bookings, focusing on high-touch surfaces including; switches and electronic controls, doors and door handles, bathroom surfaces and soap dispensers, telephones, kettles, all hard surfaces, beds, bedding and any soft furnishings.
• In-room information will be available online and an email will be sent in advance of your stay with further details.
• Full servicing of bedrooms for multiple nights stay will return, don’t forget to hang your door sign!
• All housekeeping equipment will be wiped and sanitised at the start and end of each shift.
• Pre-authorisation and transferring charges to your bedrooms is back as an option and can be requested during check in.

Book

Our team will be on hand throughout the planning stages, prompting you when information is required and overseeing your event on the day.

Training, guidance, and support will be given to our team members to ensure safety measures are taken and government guidelines are met, allowing your events to be delivered to the highest possible standard.

Speak to a member of our friendly team to discuss your requirements and arrange to be shown around or take a Virtual Tour of our venue from the comfort of your workstation, whether that be at home or back in the office.

FAQs

In line with the government changes face coverings will no longer be expected. However, we continue to encourage face coverings when moving around in indoor spaces, crowded spaces and when in close contact with those you do not regularly spend time with.

Venue Henley (Henley Business School) is a cashless environment, we ask guests to pay via contactless technology wherever possible. All major credit and debit cards are accepted across our venues. Accommodation is to be prepaid in advance.

Access to our food and beverage areas will be controlled and limited, with designated entrance and exits along with enhanced safety measures in place. Groups will be given specific allocated timings to access certain areas. Food in our restaurant will be a combination of plated and buffet service depending on business levels.

Full servicing of bedrooms for multiple nights stay will return, don’t forget to hang your door sign! All housekeeping equipment including trolleys, vacuum cleaners will be wiped down and sanitised at the start and end of each shift.

If you start to feel unwell with COVID symptoms, please follow the government guidance and use the NHS 111 online coronavirus service if you have either:  

  • A high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • A new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • Loss of smell or taste.
  In order to protect others if you do feel unwell, please go home, request a PCR test and inform the Event Coordinator or Reception team at the venue. If you are unable to travel home let us know as a matter of urgency.

This really depends on the nature of the event. At this stage, there is no requirement for you to vacate immediately and we are simply asking you to follow our continual measures that are in place around the venue.