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Keeping You Safe With Confidence

A photo of the central green quad on Whiteknights Campus

The safety and wellbeing of our guests, as well as that of our staff, service providers and the wider community, is of great importance to us.

We have reviewed our processes in line with the easing of legal restrictions and have decided to continue to work with some COVID-19 measures across our venue. These measures are in place to give you confidence during your visit.

View our Meet with Confidence guide to find out what measures we will have in place.

We may still be doing things slightly different, but please be assured that we are still dedicated to delivering events to our highest standard.


Card is king

We are cashless

A cleaner visit

Enhanced cleaning regimes will remain in place in all areas of our venue


One-way systems and signs will remain in place within some locations

Eat & Drink

Offerings have been adapted to reduce contact points

Conference Rooms

We are working with ventilation capacities


Face coverings are encouraged to be worn whilst moving around indoor spaces at our venue and when in close contact with those you do not regularly spend time with.

Venue Reading (University of Reading) is already a cashless environment, we ask all guests to pay via contactless technology wherever possible. All major credit and debit cards are accepted across our venues.

Access to any of our food and beverage outlets will be controlled and capacities will be limited. Our conference catering packages will be delivered to your allocated meeting room in individual picnic-style catering boxes and pre-packed snacks.

If you start to feel unwell, please use the NHS 111 online coronavirus service if you have either:

  • A high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • A new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • Loss of smell or taste
The 111 online coronavirus service will ask about your symptoms and advise on how to protect yourself and others. In order to protect others if you do feel unwell, please go home and inform the Event Coordinator or Reception team at the venue. If you are unable to travel home let us know as a matter of urgency.

Yes, we do. Our ‘Meet with confidence’ document will be sent to you, the organiser, prior to you event, you can share this with your delegates. We will send you a Delegate Pack containing important information about our venue which we ask you to forward on to your delegates in plenty of time. A few days prior to your event we will also send you the organiser specific venue information which is crucial you pass onto the contact or trainer who will be on site.

This really depends on the nature of the event. At this stage, there is no requirement for you to vacate immediately and we are simply asking you to follow the social distancing measures that are in place around the venue.

There are a range of measures that we have implemented around our venue, including clear signage and floor markings visible throughout out each building. One-way systems are also in place and these are signposted throughout the specific areas. To see the full range of measure in place please view our ‘Meet with confidence’ document

Yes. We will be in contact via telephone with the event contact / organiser if there is a confirmed case of COVID-19 at our venue during your time here with us – we will follow this up with an email. Public Health England track & trace will contact you directly, requesting the necessary information.  If you have been to our venue and start to feel unwell, it is your responsibility to follow the government advise and contact track and trace, who will notify us.  ‘It is your responsibility to contact each of your delegates’ – is this the case, should I leave this out of the above question?

Ventilation capacities will be followed within our venue, we will continue to ensure your room layout meets your objectives. Areas with natural ventilation, windows and doors will be kept open to enable a supply of fresh air and areas with mechanical ventilation will remain set to the correct levels.