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Keeping you safe

An aerial photo of Henley Business School campus in Greenlands alongside the River Thames

Over the past few months, we have been working hard behind the scenes to make sure our facilities are safe and ready to welcome you back. It is key that we as a venue adapt the way in which we do things as the safety of our guests, staff and service providers is of great importance to us.

We have put in place specific safety measures following the advice from the UK Government and Public Health England to give you confidence during your stay.

Find out more on the changes that we have made in preparations for your return…


Card is king

We have now decided to go cashless

A cleaner visit

Additional cleaning & sanitising of high touch point areas


Clear signage and floor markings throughout our buildings

Eat & Drink

Offerings have been adapted in line with the current guidelines

Conference Rooms

Our capacities & layouts have been adapted

Bed & Breakfast

Book & pay online via our website


We have adjusted all of our conference & meeting room capacities to accommodate the 2-meter social distancing guidelines. This will ensure the safety of our delegates as well as that of our trainers and staff. Conference room layouts have changed too, where possible we hope to accommodate your preferred set up following the 2-meter social distancing.

No. If an appropriate meeting room is available, we will move the event at no extra charge

Face coverings must be worn in our venue in line with government guidance.

Venue Henley (Henley Business School) will be moving to a cashless environment, we ask guests to pay via contactless technology wherever possible. All major credit and debit cards are accepted across our venues. Accommodation is to be prepaid in advance.

We will minimise contact and a revised housekeeping service will be in place according to the length of your stay. If you require additional toiletries or towels, we will of course be on hand to assist. All housekeeping equipment including trolleys, vacuum cleaners will be wiped down and sanitised at the start and end of each shift.

Access to any of our food and beverage areas will be controlled and limited, with designated entrance and exits. Groups will be given specific allocated timings to access certain areas Food in our restaurant will be served to your table rather than a buffet service, contact-free meeting space catering provisions are available along with Grab-and-go options.

If you start to feel unwell, please use the NHS 111 online coronavirus service if you have either:

  • A high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • A new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • Loss of smell or taste
The 111 online coronavirus service will ask about your symptoms and advise on how to protect yourself and others. In order to protect others if you do feel unwell, please go home and inform the Event Coordinator or Reception team at the venue. If you are unable to travel home let us know as a matter of urgency.

Yes, we do. Our ‘Meet with confidence’ document will be sent to you, the organiser, prior to your event, you can share this with your delegates - It can also be found on our website. Delegates will receive via email a Welcome to Henley letter prior to their arrival.

This really depends on the nature of the event. At this stage, there is no requirement for you to vacate immediately and we are simply asking you to follow the social distancing measures that are in place around the venue.

There are a range of measures that we have implemented around our venue, including clear signage and floor markings visible throughout out each building. One-way systems are also in place and these are signposted throughout the specific areas. To see the full range of measure in place please view our ‘Meet with confidence’ document

Yes. We will be in contact via telephone with the event contact / organiser if there is a confirmed case of COVID-19 at our venue during your time here with us – we will follow this up with an email. Public Health England track & trace will contact you directly, requesting the necessary information.  If you have been to our venue and start to feel unwell, it is your responsibility to follow the government advise and contact track and trace, who will notify us.  ‘It is your responsibility to contact each of your delegates’ – is this the case, should I leave this out of the above question?