{"id":28127,"date":"2024-03-22T13:19:43","date_gmt":"2024-03-22T13:19:43","guid":{"rendered":"https:\/\/www.hospitalityuor.co.uk\/?page_id=28127"},"modified":"2024-11-05T14:21:11","modified_gmt":"2024-11-05T14:21:11","slug":"hospitality-faqs","status":"publish","type":"page","link":"https:\/\/www.hospitalityuor.co.uk\/hospitality-faqs\/","title":{"rendered":"Dietary &amp; Allergen Info And Frequently Asked Questions"},"content":{"rendered":"\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Dietary and Allergens<\/h2>\n\n\n\n<p>We are committed to being fully transparent in what we serve so are working towards fully disclosing all nutritional information alongside the ingredients and allergen information which we already supply.<\/p>\n\n\n\n<p><strong>We understand the serious risks concerning food safety &amp; allergies and to help us manage this, the University doesn\u2019t allow any external catering onto campus.<\/strong><strong><\/strong><\/p>\n\n\n\n<p>Our kitchens handle multiple allergens and whilst we seek to avoid cross-contamination, there is always a risk of cross-contamination, including by other guests during service. Any customers with food allergies and intolerances should speak to their event organiser prior to the event taking place. All our products should be assumed to be &#8216;may contain&#8217; allergens due to the risk of cross-contamination. Please speak to your Event Manager if you have any questions relating to allergens as we are able to cater for most if we know in advance of your event. To view full allergen &amp; ingredient information, please visit: <a href=\"https:\/\/foodmenus.info\/\" target=\"_blank\" rel=\"noreferrer noopener\">foodmenus.info<\/a>.  Please share this link with your guests so they can check the live information during the event. <\/p>\n\n\n\n<p>Severe food allergies must be declared prior any event so we are able to determine if and how we can cater for that diet.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Delivered Catering Allergen &amp; Dietary Requirements Process Guide<\/h2>\n\n\n\n<p>We have put together a training presentation for considering allergen and dietary requirements when placing a delivered catering catering order. <\/p>\n\n\n\n<div class=\"wp-block-uagb-buttons uagb-buttons__outer-wrap uagb-btn__default-btn uagb-btn-tablet__default-btn uagb-btn-mobile__default-btn uagb-block-0f2257ef\"><div class=\"uagb-buttons__wrap uagb-buttons-layout-wrap\">\n<div class=\"wp-block-uagb-buttons-child uagb-buttons__outer-wrap uagb-block-620ba4da wp-block-button is-style-outline\"><div class=\"uagb-button__wrapper\"><a class=\"uagb-buttons-repeater wp-block-button__link has-background has-text-color\" href=\"https:\/\/www.hospitalityuor.co.uk\/wp-content\/uploads\/sites\/45\/Delivered-Catering-Allergen-Dietry-Requirements-Process-Guide-2024.pdf\" rel=\"follow noopener\" target=\"_blank\"><div class=\"uagb-button__link\">Download Presentation<\/div><\/a><\/div><\/div>\n<\/div><\/div>\n\n\n    \n<section class=\"faqs\">\n    <h2> FAQs<\/h2>\n\n    <div class=\"accordion\" id=\"tOmLfEmg\">\n\n        \n            <div class=\"card\">\n                <div class=\"card-header\" id=\"OVWHhscP\">\n                    <h3 class=\"mb-0 accordion-header\">\n                        <button data-toggle=\"collapse\" href=\"#JYpGCUIY\" aria-expanded=\"false\" aria-controls=\"JYpGCUIY\" data-parent=\"#tOmLfEmg\" class=\"btn btn-link btn-block text-left accordion-button\">\n                        \n                            Why are items labelled VG (Vegan) not suitable for someone with an Egg or Dairy Allergy? \n                            <i class=\"fal fa-lg fa-angle-down rotate-icon\"><\/i>\n                        \n                        <\/button>   \n                    <\/h3>\n                <\/div>\n\n                <div id=\"JYpGCUIY\" class=\"collapse\" aria-labelledby=\"OVWHhscP\" data-parent=\"#tOmLfEmg\">\n                    <div class=\"card-body\">\n                        <p>Items labelled as Vegan may contain traces of animal products. These items should not be selected to accommodate specific allergies (Milk, Egg).\u00a0 <span style=\"background-color: var(--bs-body-bg);color: var(--bs-body-color);font-family: var(--bs-body-font-family);font-size: var(--bs-body-font-size);font-weight: var(--bs-body-font-weight);text-align: var(--bs-body-text-align)\">Please consult the wellness portal when selecting items to for guests who have declared allergies<\/span><\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n\n        \n            <div class=\"card\">\n                <div class=\"card-header\" id=\"jtjFftQN\">\n                    <h3 class=\"mb-0 accordion-header\">\n                        <button data-toggle=\"collapse\" href=\"#dKFdyxJI\" aria-expanded=\"false\" aria-controls=\"dKFdyxJI\" data-parent=\"#tOmLfEmg\" class=\"btn btn-link btn-block text-left accordion-button\">\n                        \n                            Can the meal and drink coupons be used in all caf\u00e9 outlets? \n                            <i class=\"fal fa-lg fa-angle-down rotate-icon\"><\/i>\n                        \n                        <\/button>   \n                    <\/h3>\n                <\/div>\n\n                <div id=\"dKFdyxJI\" class=\"collapse\" aria-labelledby=\"jtjFftQN\" data-parent=\"#tOmLfEmg\">\n                    <div class=\"card-body\">\n                        <p>You are able to use the meal and drink coupons in all caf\u00e9 locations on the Whiteknights Campus.\u00a0 We only ask you for you to indicate the caf\u00e9 you are likely to use so we can ensure there is enough stock for the number of coupons ordered, but you are not limited to the caf\u00e9 showing on your booking form.<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n\n        \n            <div class=\"card\">\n                <div class=\"card-header\" id=\"GEgcTCAo\">\n                    <h3 class=\"mb-0 accordion-header\">\n                        <button data-toggle=\"collapse\" href=\"#iQANMXxs\" aria-expanded=\"false\" aria-controls=\"iQANMXxs\" data-parent=\"#tOmLfEmg\" class=\"btn btn-link btn-block text-left accordion-button\">\n                        \n                            Why have Hospitality Vouchers been replaced with Coupons and why can&#8217;t we have a cash value instead of specific items? \n                            <i class=\"fal fa-lg fa-angle-down rotate-icon\"><\/i>\n                        \n                        <\/button>   \n                    <\/h3>\n                <\/div>\n\n                <div id=\"iQANMXxs\" class=\"collapse\" aria-labelledby=\"GEgcTCAo\" data-parent=\"#tOmLfEmg\">\n                    <div class=\"card-body\">\n                        <p>Hospitality Vouchers\u2019 have now been replaced by \u2018Hospitality Coupons\u2019 and can be ordered in the same way you are already used to, via the <a href=\"https:\/\/forms.office.com\/e\/049LTgVxz0\"><strong>Hospitality Coupon Order Form<\/strong><\/a>.\u00a0 The removal of cash value vouchers\r\nis a Finance requirement to ensure the University remains compliant with VAT regulations.\r\n\r\nThe following <strong>UoR Hospitality Coupons<\/strong>\u00a0can be ordered from Venue Reading for use in caf\u00e9s across Whiteknights and London Road.\r\n<ul>\r\n \t<li><strong>Caf\u00e9 \u00a37.00\u00a0Meal Deal<\/strong>: includes a sandwich, bottled drink or a regular\/large hot drink, and crisps. Your project code will be charged based on the total number of vouchers that you enter when submitting the booking form. Please note, only the\u00a0cold pre-packed sandwiches are\u00a0included in the meal deal.<\/li>\r\n \t<li><strong>Free Hot\/Iced Drink:<\/strong>\u00a0includes any regular\/large hot drink or iced coffee\/tea. This will be charged to your project code at \u00a33.00 per voucher.<\/li>\r\n \t<li><strong>50% off Hot\/Iced Drink:<\/strong>\u00a0Discount off any hot or iced drink charged at 50% of the advertised price with the remaining 50% charged to your project code for the number of drinks you book for.<\/li>\r\n<\/ul><\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n\n        \n            <div class=\"card\">\n                <div class=\"card-header\" id=\"wPIEqTfQ\">\n                    <h3 class=\"mb-0 accordion-header\">\n                        <button data-toggle=\"collapse\" href=\"#kjvBMcLV\" aria-expanded=\"false\" aria-controls=\"kjvBMcLV\" data-parent=\"#tOmLfEmg\" class=\"btn btn-link btn-block text-left accordion-button\">\n                        \n                            When using a coupon, can you pay extra to change the items included with a coupon? \n                            <i class=\"fal fa-lg fa-angle-down rotate-icon\"><\/i>\n                        \n                        <\/button>   \n                    <\/h3>\n                <\/div>\n\n                <div id=\"kjvBMcLV\" class=\"collapse\" aria-labelledby=\"wPIEqTfQ\" data-parent=\"#tOmLfEmg\">\n                    <div class=\"card-body\">\n                        <p>Unfortunately not, the items within a Meal Deal are fixed.\u00a0 With a coupon, you can select a sandwich, packet of crisps and a drink.\u00a0 For example, if you wanted fruit instead of crisps, you would have to pay for the fruit separately in addition to the coupon.<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n\n        \n    <\/div>\n<\/section>\n    \n","protected":false},"excerpt":{"rendered":"<p>Dietary and Allergens We are committed to being fully transparent in what we serve so are working towards fully disclosing all nutritional information alongside 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